Frequently Asked Questions
Find answers to common questions about ReadySetShip's 3PL fulfillment, warehousing, shipping, and logistics services across Canada.
About ReadySetShip
ReadySetShip is a leading 3PL (Third-Party Logistics) provider offering comprehensive fulfillment and logistics solutions for Canadian eCommerce businesses. We handle warehousing, order fulfillment, inventory management, shipping, returns management, and value-added services like kitting and custom packaging.
Our mission is to help online retailers scale their business by providing affordable, reliable, and efficient fulfillment services with 100% order accuracy and same-day shipping.
ReadySetShip operates strategically located fulfillment centers across Canada in Ontario (serving Toronto and Eastern Canada), British Columbia (serving Vancouver and Western Canada), and cross-border facilities for efficient US shipping. Our multiple warehouse locations reduce shipping times and costs for your customers nationwide.
ReadySetShip stands out through affordable pricing with no hidden fees, 100% order accuracy guarantee, same-day shipping for orders before 2 PM, no minimum requirements or long-term contracts, Canadian market focus, advanced technology with real-time visibility, and personal service with dedicated account managers.
Yes! ReadySetShip serves businesses of all sizes, from startups shipping their first orders to established enterprises processing thousands of orders daily. Our flexible pricing and scalable infrastructure means we can grow with your business.
Pricing
ReadySetShip uses pay-as-you-go pricing with no minimums. Typical costs include storage ($8-15 per pallet/month), pick & pack (starting at $2.50 per order), shipping (actual carrier cost with no markup), and receiving ($25-50 per pallet). View detailed pricing or contact us for a customized quote.
No hidden fees, ever! ReadySetShip believes in complete pricing transparency. All costs are clearly outlined in your service agreement and monthly invoices. We only charge for services you actually use - no setup fees, no minimum monthly charges, no cancellation penalties.
Yes! ReadySetShip offers volume-based pricing tiers. As your order volume increases, your per-order costs decrease automatically with discounts ranging from 10% for 500+ orders to 20%+ for 2,000+ orders per month.
Shipping
ReadySetShip offers same-day shipping for orders received by 2:00 PM EST. Orders received after cut-off ship the next business day. We ship Monday-Friday, with Saturday shipping available for an additional fee.
Yes! Every shipment includes tracking at no additional cost. Tracking numbers are automatically generated, your eCommerce platform is updated, and customers receive shipment notification emails. You can view all tracking in your ReadySetShip dashboard.
Integrations
ReadySetShip integrates with all major eCommerce platforms including Shopify, WooCommerce, Amazon (FBA & FBM), Walmart Marketplace, eBay, Etsy, BigCommerce, Magento, TikTok Shop, and custom platforms via API integration.
Our Shopify integration is seamless: install the ReadySetShip app, connect with one click, orders automatically sync, we fulfill and ship, tracking numbers update automatically in Shopify, and inventory levels sync in real-time. The entire process is automated with no manual data entry required.
General
Getting started is easy: (1) Contact us to schedule a free consultation, (2) We create your account and integrate with your store, (3) Ship your inventory to our warehouse, (4) Go live within 2-3 weeks. Our onboarding team guides you through every step.
ReadySetShip can fulfill most product types including apparel, beauty products, electronics, home goods, health and wellness items, books, toys, and non-perishable food items. We cannot fulfill hazardous materials, perishables requiring refrigeration, or illegal items.
Returns
Yes! ReadySetShip offers comprehensive returns management including receiving customer returns, inspection and assessment, restocking saleable products, disposal or liquidation of damaged items, return tracking and reporting, and refund notifications to your system.
Returns processing fees are typically $2-4 per returned item depending on complexity of inspection, restocking steps needed, and volume of returns. High return volumes receive volume discounts.
Billing
ReadySetShip uses transparent monthly billing based on actual usage including storage fees, pick & pack fees, shipping costs (no markup), and value-added services if used. Invoices are sent monthly with detailed breakdowns. No hidden fees ever.
Carriers
ReadySetShip partners with all major carriers including Canada Post, UPS, FedEx, Purolator, Canpar, and DHL. We automatically select the most cost-effective carrier for each shipment based on destination, weight, and delivery speed.
Importing
Yes! ReadySetShip offers import services including customs brokerage and clearance, duty and tax calculations, import documentation, direct-to-warehouse shipping from suppliers, and container unloading and processing.
Insurance
ReadySetShip maintains comprehensive warehouse insurance covering fire, theft, and natural disasters. However, we strongly recommend that clients maintain their own inventory insurance policy. Additional insurance coverage is available for high-value inventory.
International Shipping
Yes! ReadySetShip offers international shipping to over 220 countries including the United States, United Kingdom, Europe, Australia, Asia, and Latin America. We handle all customs documentation, duties, and international shipping requirements.
Pick & Pack
ReadySetShip maintains a 100% order accuracy guarantee through barcode scanning at every step, multi-point quality control checks, weight verification, photo documentation for high-value items, and trained fulfillment specialists.
Receiving
Standard receiving timeline: Small shipments (1-5 boxes) same day or next business day, medium shipments (1-3 pallets) 1-2 business days, large shipments (4+ pallets) 2-3 business days. Expedited receiving is available for rush situations.
SLAs
ReadySetShip guarantees: 100% order accuracy, same-day shipping for orders by 2 PM, 99.9%+ inventory accuracy, 24-48 hours receiving processing, 48-72 hours returns processing, and 4-hour support response during business hours.
Software
Yes! ReadySetShip provides real-time inventory visibility through web dashboard, mobile app, API access, and automatic sync with your eCommerce platform. Inventory updates every few minutes.
Special Requirements
Yes! ReadySetShip provides professional kitting and assembly services including product bundling, subscription boxes, gift sets, product assembly, and custom packaging. Learn more at our kitting page.
Storage
No minimum storage requirements! Whether you have a single pallet or 100 pallets, ReadySetShip accommodates businesses of all sizes. Scale up or down as your business needs change.
Affiliate Program
Yes! ReadySetShip offers a competitive affiliate program for individuals and businesses who want to refer clients to our 3PL services. Contact our team to learn more about commission structures and partnership opportunities.
Still Have Questions?
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